Jira Service Desk User Manual Pdf
Posted : admin On 01.06.2020
DOWNLOAD INFORMATION: To download a user guide, please go to the category of your equipment, choose the brand of your equipment, then click on the model which you are looking for.
ManageEngine ServiceDesk Plus is a comprehensive Help Desk and Asset Management software that provides help desk agents and IT managers an integrated console to monitor and maintain the assets and IT requests generated from the users of the IT resources in an organization. The IT help desk plays an important part in the provision of IT Services. It is very often the first contact the users have in their use of IT Services when something does not work as expected. The IT help desk is a single point of contact for end users who need help.
To make the process of reporting the issues to the IT help desk easier, ManageEngine ServiceDesk Plus provides you with a Self-Service Portal where you can search solutions for the most common issues before raising a request. Using the Portal you can log your complaints and issues online with the help of a web-based form. Once you have filed your issue, it gets listed in your request view page, where you can keep track of the logged issue. You can also update your personal information in Self-Service Portal.
Jira Service Desk Server. Host Jira Service Desk on your own server. Latest documentation. Latest release notes. How to install. Using an older version of Jira Service Desk (version 4.0 or earlier)? All documentation All release notes. When you go to the user guide site, there's a link to downloads in the left hand panel beneath the tree navigation. That will take you to a page with a couple of downloads for the current version at the top, and links for earlier versions are a little way down the page. Changes to Jira Service Desk Cloud are announced on the Jira Service Desk blog. Changes that affect all Jira Cloud products are announced in the What's New blog for Atlassian Cloud. This includes new features, bug fixes, and other changes. For example, the introduction of a new Jira quick search or a change in project navigation. Jira Service Desk is simply modern service desk software that's easy for anyone to use, simple for your admin to set up, and has everything your IT teams need out-of-the-box including automation rules, SLAs, real-time reporting, and ITIL-certified processes like incident, problem, and change management. JIRA Service Desk€provides a standard permission scheme (JIRA Service Desk€Permission scheme for proje ct) that automatically gives your€service desk€users the correct permissions for the project role they are in.€For example, adding agents to your service desk will add users to the Service Desk. Knowledge reports & scoring. Article scoring in Jira Service Desk happens when employees rate articles based on whether it helped them or not. Run “article usage” and “article effectiveness” reports to see which articles deflect the most requests and understand which articles are solving the most problems.
When you login to the Self-Service Portal as a Requester, you will be able to access the following modules:
Requests: The Requests module allows you to create incident requests and service requests instantly, and keep track of the same. Also, you can view all the requests that you have raised till date for your reference.
Jira User Guide
Changes: Track the progress of the change(s) you have requested through notifications mails you receive from the change mangement team. Also submit your queries/suggestions regarding the requested change(s) to the change management team through notes.
Projects: Join hands with our technicians and supervise/work on the projects you have requested using this module. Your rights as a requester within the projects module will be determined by the project role that has been assigned to you.
Jira Service Desk Manual Pdf
Solutions: The Knowledge Base module is developed and maintained by your IT help desk team. You can quickly search solutions for issues that you are currently facing before raising a request. If you do not find any solution for the problem at hand, then you can post your issue as a request to the help desk team.
Jira User Guide Pdf
My Details: My Details holds your personal details such as your Name, Department, Job Title and so on. You can modify this information and maintain it up-to-date with the latest changes.