1. Software To Create Manuals
2. How To Make A Manual

Jan 29, 2013  Yesterday I shared the concept of a personal user manual and many of you wrote that you loved the idea but needed ideas for how to actually create your. Sep 27, 2010  Best software for writing HTML-based user manuals closed. This documentation will be retired. Therefore, I do not wish to spend a great deal of time on a professional-grade manual. This is something that graduate students at a college, and a few in house professionals, will be seeing. Why does the EU need to create a SWIFT alternative.

“As my company’s sole technical writer, I maintain and update over 2,000 pages of user guides for about twenty software applications. Since at least 1998, all help and tutorials at our company were published using Doc-to-Help, a Word-based system that didn’t support embedded videos or PDFs. In early 2018, I spent two months researching alternatives, and knew Manula was “the one” about five minutes into the free trial. My instincts were right. Everybody in the company loves our new user guides, and so do our customers.
Manula is super easy to use. The few times I needed support, I got a fast, accurate reply; and the solution was always very simple. This was such a welcome change from our experience with Doc-to-Help support.
Our Word-based documents were more technical than most: almost 100% tables-embedded-into-other-tables and complex layers of numbered and bulleted lists. It has been time-consuming (but fun) to convert our first thousand pages of help into Manula’s Textile-based format. The effort has been well worth it! Our documentation is getting far more views and longer visits than it ever did in the old format. We don’t have numbers yet, but I suspect it is also leading to fewer support tickets, freeing up time for our sales staff.
It takes an IT staff member approximately one minute to set up our website for each new Manula help document. Manula seamlessly integrates into our website, using our custom colors and logos to give a consistent user experience. The layout, table of contents, fonts and tables are inviting and easy on the eyes. We can even hide minor topics from the table of contents, thus keeping our extensive help from appearing too intimidating. I love the ease of updating, the change control system, and ability to support multiple versions. Users who haven’t updated their software see the applicable user guide, while on-plan users see additional topics about the latest features. And because the help is online, I can fix a typo or add a new topic any day of the year. This means there is no longer a rush to get the help finished weeks before an upcoming release. The context help is extremely easy to implement on both my end and the developer end.
We are super happy Manula customers and would recommend it to anyone! An example of our help can be seen here.”

Yesterday I shared the concept of a personal user manual and many of you wrote that you loved the idea but needed ideas for how to actually create your manual. It does require a good deal of self-awareness as well as diplomacy in how you frame your challenges in a vulnerable but strong voice.

Here are five steps that will help you create a manual and have your team embrace it.

Step One: Rough Cut
Take no more than an hour and just answer these questions with the first thing that comes to mind.

- What is your style?

- When do you like people to approach you and how?

- What do you value?

- How do you like people to communicate with you?

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- How do you make decisions?

- How can people help you?

- What will you not tolerate in others?

Step Two: First Draft
You have a really rough draft now. It is time to add some depth and round it out. Before you start to workshop it with your colleagues, use some other tools to help you refine your manual. Look for clues in assessments you have done in the past. Myers Briggs? Strength Finder? Also re-read your performance reviews from the last few years for clues.

Step Three: Input & Workshop
Send an email to your colleagues asking them to answer the questions in step one about you. What is their impression? Ideally, have the team all doing this at the same time and rather than do this over email, do it together around a table. Share your draft and ask them for feedback on what they find accurate, off or just not clear.

Step Four: Finalize

Software To Create Manuals

Based on the inputs from your colleagues, make a final edit. You are done – for now.

How To Make A Manual

Step Five: Revise
Once a year, dust your manual off and see if it still feels accurate to you and your colleagues. Any new insights?